Alta Broadband

(774) 239-5286
(774) 239-5286

Terms and Condition

Terms and Conditions

Welcome to the Alta Broadband website. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing and using this website and its services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

2. Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the website following the posting of any changes constitutes your acceptance of those changes.

3. Services Provided

Alta Broadband provides high-speed internet services, including various internet plans and bundles. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

4. User Responsibilities

You agree to use our services for lawful purposes and in compliance with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account and for any activities that occur under your account.

5. Billing and Payments

  • All subscription fees are due in advance and will be billed on a recurring basis as specified in your service plan.
  • Payments must be made using the method specified during the sign-up process. You are responsible for ensuring that your payment information is current and accurate.
  • In the event of late payment, we may suspend or terminate your service until payment is made.

6. Cancellations and Refunds

  • You may cancel your subscription at any time. To cancel, please contact our customer service team at (774) 239-5286 or email us at info@altabroadband.com.
  • We offer a 30-day money-back guarantee for our services. If you are not satisfied within the first 30 days, you may request a refund according to our refund policy.

7. Limitation of Liability

In no event shall Alta Broadband, its affiliates, or its employees be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or inability to use our services.

8. Indemnification

You agree to indemnify, defend, and hold harmless Alta Broadband and its affiliates from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorney’s fees) arising from your use of our services or violation of these Terms and Conditions.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Alta Broadband operates, without regard to its conflict of law provisions.

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Alta Broadband. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@altabroadband.com. You can opt out at any time by replying STOP.”

We would also need you to add the messaging privacy_policy on your website, for example:


“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at info@altabroadband.com.”

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at: